Higher Logic Vanilla Blog
7 min read
Tags: Customer Success
Scaling Customer Success in Enterprise Organizations
Net revenue retention is the metric of 2023 for B2B tech – and there is no role closer to this metric than customer success managers. But how can a CSM team nurture effective relationships at scale in an enterprise?
7 min read
Tags: Community, Customer Success
The Story of Gain Grow Retain: Building a Customer Success Community
Find out how Gain Grow Retain, the world's fastest-growing customer success community, got its start and continues to engage customer success leaders.
4 min read
Tags: Customer Success
5 Habits of Good Customer Service Teams
Good customer service teams all have one thing in common—their habits. In the world of customer service, there are very clear rules about what you should and shouldn't do, however it's still hard to find good customer service these days.
5 min read
Tags: Customer Success, Product Adoption
5 Ways Customer Success Managers Can Improve Product Adoption
In this post, we’re highlighting five strategies customer success managers can use to improve product adoption rates:
5 min read
Tags: Community, Community Strategy, Customer Success
The Best of Higher Logic Vanilla 2022
With 2023 around the corner, and tons of epic content and thought leaders on our roster for the New Year, we figured it was worth taking a retrospective look at the year we’re about to close out.
6 min read
Tags: Advocacy and Engagement, Customer Experience, Customer Retention, Customer Success
Connecting Community Content to Customer Experience and Marketing
All too often, brand communities get developed in a vacuum—as siloed initiatives that bring together important stakeholders too late and too little.
8 min read
Tags: Customer Experience, Customer Success
What is CX? Why is Customer Experience Important?
Let’s take a look at Dorothy from the Wizard of Oz – she’s the potential customer of the Wizard. Her journey shows the difference between her customer experience and the customer service she received.
11 min read
Tags: Customer Success, Retention
How to Give Your Customer Success Team Superpowers
Move your customer success team away from burnout and toward success with these three superpowers, all made possible by an online customer community.
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