The Community Platform for Customer Success at Scale
Improve retention rates, reduce support costs, and fuel growth with Higher Logic Vanilla.
Drive Results Across Your Entire Business
Customer success is a team sport. That’s why our industry-leading customer community software supports several use cases across your organization.
Increase Retention and Customer Value
Help your customers succeed by enabling peer-to-peer interactions and seamless support.
Learn More10%
in NPS Score
Maximize Your Team’s Time
Reduce ticket volumes and increase efficiency by having searchable answers in your community.
Learn More75%
in Time to Answer
Grow Your Brand & Cultivate Advocates
Nurture customer relationships and increase brand awareness with the help of community-sourced advocates.
Learn More145%
in Community Posts
Build Better Products
Leverage your community to gather feedback, source new ideas, and validate your roadmap.
Learn More1200%
in Product Discussions
Trusted by 300+ Leading Organizations Worldwide
Building an engaged community requires forethought and focus. Lean on Higher Logic’s expertise and singular focus on community to deliver the outcomes you deserve.
“From our initial engagement at the RFP stage to our “go live” day, Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers."
Gwyneth Casazza
Senior Manager of Support at Smartsheet
Learn why we’re the best community and forum platform on the market.
With the power of community, Q&As, integrations and more, building meaningful relationships with customers has never been easier.
