Higher Logic Vanilla Blog
Tags: Community, Support Deflection
Should You Measure NPS in a Support Community?
If your goal is to understand how effective your online community is at solving customer problems, NPS alone won't cut it. Here's what to measure instead.
Tags: Community
6 Tasks Every Online Community Manager Should Automate
Discover six smart ways you can automate essential community management tasks to reclaim your time and elevate your member experience.
Tags: Community
Online Community Branding: The Basics You Can’t Skip
Discover the key elements of creating a consistent brand identity that drives engagement and shapes your community’s culture.
Tags: Community
Branding Your Online Community: 6 Customizations to Make It Uniquely Yours (with Examples)
Learn how to make your online community feel like a natural extension of your brand. Explore 6 ways to customize your platform so that every detail—from colors to messaging—creates a familiar member experience.
Tags: Community
5 Benefits of an Online Community (That Aren’t About Engagement)
Think online communities are just about engagement? There’s so much more. Dive into the hidden business benefits, like driving demand and cutting costs, that often get overlooked.
Tags: Community
Higher Logic Vanilla SEO: How We Help Your Community Rank
Learn how Higher Logic Vanilla optimizes your community for top-ranking SEO factors in four key areas: content optimization, technical SEO, performance and security, and user experience and accessibility.
Tags: Community, Customer Experience, Support Deflection
Create a Frictionless Self-Service Support Experience with Higher Logic Vanilla’s Zendesk Integration
Explore the key capabilities of Higher Logic Vanilla's Zendesk integration, and how you can use it to create a seamless customer support experience.
Tags: Community, Community Strategy
How to Make the Business Case for an Online Community
Use this guide to help you make a convincing business case for investing in an online community, with tips, examples, and stats you can borrow.
Tags: Community, Community Strategy
How to Build an Online Community: A 3-Step Framework
Want to build or relaunch an online community? Use the three steps in this framework, along with community engagement ideas, to make it a success.
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