Higher Logic Vanilla Blog
Tags: Community
Higher Logic Vanilla SEO: How We Help Your Community Rank
Learn how Higher Logic Vanilla optimizes your community for top-ranking SEO factors in four key areas: content optimization, technical SEO, performance and security, and user experience and accessibility.
Tags: Community, Customer Experience, Support Deflection
Create a Frictionless Self-Service Support Experience with Higher Logic Vanilla’s Zendesk Integration
Explore the key capabilities of Higher Logic Vanilla's Zendesk integration, and how you can use it to create a seamless customer support experience.
Tags: Community, Community Strategy
How to Make the Business Case for an Online Community
Use this guide to help you make a convincing business case for investing in an online community, with tips, examples, and stats you can borrow.
Tags: Community, Community Strategy
How to Build an Online Community: A 3-Step Framework
Want to build or relaunch an online community? Use the three steps in this framework, along with community engagement ideas, to make it a success.
Generative AI Bots Are Harvesting Your Online Community’s Data—Here’s What You Can Do About It.
Explore the effects of AI bot crawlers on your online community's health. Learn if banning these bots could enhance or impair community interaction and safety.
8 min read
Tags: Community, Support Deflection
8 Reasons Your Customer Support Improves With an Online Community
95% of consumers say customer service is important to their loyalty. So how do you create a customer support experience that puts you on the right side of this stat? Use online community to improve support + increase retention.
Tags: Community, Community Strategy
What Is an Online Community Forum?
The idea of an online community forum has garnered a fair amount of attention over the past few years, especially since providing top-notch customer experience (CX) has become a priority for many organizations.
Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk
Join us for a webinar to explore the latest trends in customer support communities and discover how our expanded Zendesk integrations can elevate your self-service support capabilities.