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Higher Logic Vanilla Blog

8 min read

Tags: Community

Q&A with Higher Logic’s 2023 Most Valuable Community Manager Brittney Wilson


Brittney Wilson, Senior Manager, Support Communities at HealthStream, was the 2023 Champions of Community Most Valuable Community Manager Award winner. In her words, Brittney shares her experiences, insights and how HealthStream leverages community to drive outcomes in the following Q&A.

Laura Craft
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Choosing a Community Platform

4 min read

Tags: Community, Community Strategy

5 Key Considerations for Selecting a Customer Community Platform


With so many community platforms out there, and some less familiar with what capabilities are needed for success, how does one choose?

Genny Gordon
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Customer Success Gain Grow Retain

7 min read

Tags: Community, Customer Success

The Story of Gain Grow Retain: Building a Customer Success Community


Find out how Gain Grow Retain, the world's fastest-growing customer success community, got its start and continues to engage customer success leaders.

Jay Nathan
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4 min read

Tags: Community, Community Strategy

Three Key Warnings When Buying Community Software


I have been in the community platform space since 2013 and in that time, I have seen and learnt a lot. Over the course of my career, there is one thing I’m absolutely certain of: no community software vendor wants a customer to buy the wrong solution.

Adrian Speyer
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Organizational Value of Community

5 min read

Tags: Community, Community Strategy

What is the organizational value of community?


A well-run online community can generate immense value for customers. It creates a sense of belonging, helps them to build a network, and facilitates their success with a product, and in terms of their career.  

Nuala Cronin
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6 min read

Tags: Community, Community Strategy

The Top Books for Community Managers in 2023


In the name of a fresh start this year, Carrie Melissa Jones highlights seven of her top recommended reads for community builders from 2022.

Carrie Melissa Jones
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5 min read

Tags: Community, Community Strategy, Customer Success

The Best of Higher Logic Vanilla 2022


With 2023 around the corner, and tons of epic content and thought leaders on our roster for the New Year, we figured it was worth taking a retrospective look at the year we’re about to close out.

Nuala Cronin
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5 min read

Tags: Advocacy and Engagement, Community, Community Strategy

The Odds Are in Your Favor with a Purpose-Built Community


A purpose-built community empowers you to build meaningful relationships with your customers – giving them a branded space to ask questions, find information about your product, connect with peers and advocate for your brand.

Victoria Burt
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