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Getting Started with Higher Logic Vanilla

With experience building our own online community and hundreds of others, we’re here to support you every step of the way.

Our Process

Step 1

Plan: Meet the team and determine your goals

Higher Logic’s Customer Success team will work with you to build your community framework and outline your goals.

Step 2

Train: Get to know the platform and tools

While we configure things, we’ll provide helpful documentation, community management best practices, and technical instruction.

Step 3

Launch: Review, test, and go

Before liftoff, we’ll work with you to do a final Q&A and collect feedback from your first batch of users.


Grow: Collect learnings and optimize

Post go-live, you’ll receive ongoing support to help you track your progress and pivot when needed.

Unparalleled Community-Building Experience with Higher Logic Vanilla

Whether you are new to community, looking to reinvigorate an existing one, or migrating from another platform, we have the experience and services required to help you build a thriving community.

Our Success Community

The success of our customers is our top priority. That’s why we’ve created a place for them to exchange best practices and learn the skills they need to build a successful community.


Connect with peers

Access FAQs & tutorials

Attend office hours & events

Voice your product feedback

Can’t find what you’re looking for?

Log into Community

Sign in to ask questions and find answers from other customers.

Get Help

Visit our Help Center to file a ticket or ask a product-related question.

Access Resources

Check out our Resource Center for templates, guides, and more.

Request a Demo

Ready to see what community can do for your organization?