See some of the amazing and unique communities built by our customers

Bitdefender Increased Traffic and Customer Engagement and Experience

Bitdefender course-corrected a disengaged community and scaled exponentially with Higher Logic Vanilla. New users increased by 78%, activity increased by 121%, and average support response time decreased from 12+ hours to 2.

Results:

78% Increase in users

121% Increase in engagement

Average support response time decreased from 12+ hours to 2

Cireson deflects 90% of their support tickets

Cireson needed to find a scalable solution to help alleviate the hundreds of support tickets, often the same questions, they saw weekly. Community powered by Higher Logic Vanilla was their answer.

Results:

90% decrease in support tickets

Robust and self-sufficient community supporting one another

Securing a better customer experience for F-Secure

After nine years with a prior community provider, F-Secure needed a more robust community partner and platform to build the experience they desired for their customers.

Results:

Smooth migration and significant value

47% of customers intend to purchase due to community

20% improvement in call deflection YoY