See some of the amazing and unique communities built by our customers

Featured Case Studies
See why leading brands use Higher Logic Vanilla to build thriving communities

Cireson deflects 90% of their support tickets
Cireson needed to find a scalable solution to help alleviate the hundreds of support tickets, often the same questions, they saw weekly. Community powered by Higher Logic Vanilla was their answer.
Results:
90% decrease in support tickets
Robust and self-sufficient community supporting one another
How They Did It
Securing a better customer experience for F-Secure
After nine years with a prior community provider, F-Secure needed a more robust community partner and platform to build the experience they desired for their customers.
Results
Smooth migration and significant value
47% of customers intend to purchase due to community
20% improvement in call deflection YoY
How They Did It
TeamViewer achieves 75% decrease in time to answer
TeamViewer's support team was overwhelmed by an overflow of support tickets from their freemium users. With community, they were able to achieve premium results.
Results
75% decrease in time to answer
96% faster answer acceptance rate
Multilingual support
How They Did Ittechnology,consumer_brands
Technology,Consumer Brands
Customer Showcase
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