See some of the amazing and unique communities built by our customers
Featured Case Studies
Learn how leading brands use Higher Logic Vanilla to support customers at scale
Bitdefender Increased Traffic and Customer Engagement and Experience
Bitdefender course-corrected a disengaged community and scaled exponentially with Higher Logic Vanilla. New users increased by 78%, activity increased by 121%, and average support response time decreased from 12+ hours to 2.
78% Increase in users
121% Increase in engagement
Average support response time decreased from 12+ hours to 2Learn how they did it
Cireson deflects 90% of their support tickets
Cireson needed to find a scalable solution to help alleviate the hundreds of support tickets, often the same questions, they saw weekly. Community powered by Higher Logic Vanilla was their answer.
90% decrease in support tickets
Robust and self-sufficient community supporting one anotherHow They Did It
Securing a better customer experience for F-Secure
After nine years with a prior community provider, F-Secure needed a more robust community partner and platform to build the experience they desired for their customers.
Smooth migration and significant value
47% of customers intend to purchase due to community
20% improvement in call deflection YoYHow They Did It
"As a long-term solution Vanilla made so much more sense to us, we want a solution that can grow with us and that offers the capability to fine tune as we see fit."
Program Manager Community and Social Media Support, TeamViewer
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