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Featured Case Studies

See why leading brands use Higher Logic Vanilla to build thriving communities

Cireson deflects 90% of their support tickets

Cireson needed to find a scalable solution to help alleviate the hundreds of support tickets, often the same questions, they saw weekly. Community powered by Higher Logic Vanilla was their answer.

Results:

90% decrease in support tickets

Robust and self-sufficient community supporting one another

How They Did It

Securing a better customer experience for F-Secure

After nine years with a prior community provider, F-Secure needed a more robust community partner and platform to build the experience they desired for their customers.

Results:

Smooth migration and significant value

47% of customers intend to purchase due to community

20% improvement in call deflection YoY

How They Did It

TeamViewer achieves 75% decrease in time to answer

TeamViewer's support team was overwhelmed by an overflow of support tickets from their freemium users. With community, they were able to achieve premium results.

Results:

75% decrease in time to answer

96% faster answer acceptance rate

Multilingual support

How They Did It

Customer Showcase

Mural
Case Study Smartsheet
Case Study Qualtrics
Domo
Case Study F-Secure
Solace
Drift
Sonicwall
Zyxel
Nanit
Case Study Acer
Youview
Case Study TeamViewer
Nokia
Teksavvy
Charter Spectrum
Case Study King
Fizz
Case Study Cireson
Case Study RapidMiner
Case Study 1Password
Case Study Spitfire
Case Study Reckon
Case Study Onshape
Case Study Foundant
Case Study TSIA
Case Study SecureAuth
Case Study Quicken
Case Study Tallo

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