Search results for:
March 2025
The Future of Community: 2025 Trends Every Company Needs to Watch
Explore 2025’s top online community trends with insights from industry leaders, including how communities influence AI training, drive deeper personalization, and shape the future of customer engagement.
Read more
March 2025
Ticket Deflection Metrics: How to Prove Your Community Saves Money
Ticket deflection can save your support team time and money, but how do you measure it? Learn the key metrics to track and prove cost savings.
Read more
February 2025
Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg
Executives default to revenue as the top community KPI. But they’re missing the bigger picture. Anaplan’s Eric Stieg breaks down why engagement is the real foundation for growth and how to shift the conversation with leadership.
Read more
February 2025
Revenue Is the Outcome, Not the Strategy: Why Engagement Comes First with Eric Stieg
Eric Stieg joins Higher Logic's Paul Schneider to break down a common mistake execs make when measuring community success—over-prioritizing revenue while overlooking the metric that actually drives it: engagement.
Read more
January 2025
2025 Community Predictions and Trends: What’s Next
Explore the trends poised to reshape community strategies, the programs and tactics gaining momentum, and the biggest opportunities awaiting community teams in the year ahead.
Read more