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Customer Success Center
How to Get Executive Buy-In for Community-Based Customer Success
Customer Success, Product Adoption, Retention You need the executive green light to acquire customer community tools – we're here to help you make your case. Learn how to convey the customer success and business benefits of a vibrant and engaged community so you can secure buy-in.
How Tools Like ChatGPT Are Being Evaluated for Customer Success
Customer Success Stories about ChatGPT are everywhere! Instead of diving in without a plan OR resisting it as pure hype, let’s explore how generative AI technology can be applied to help you scale customer success, support, and engagement.
Scaling Customer Success in Enterprise Organizations
Customer Success Net revenue retention is the metric of 2023 for B2B tech – and there is no role closer to this metric than customer success managers. But how can a CSM team nurture effective relationships at scale in an enterprise?
The Story of Gain Grow Retain: Building a Customer Success Community
Community, Customer Success Find out how Gain Grow Retain, the world's fastest-growing customer success community, got its start and continues to engage customer success leaders.
Boosting Adoption, Retention, and Expansion with a Single Platform
Engagement, Product Adoption, Retention Though many technology firms may have initially implemented customer communities with customer self-service in mind, as communities mature, they begin to offer strategic value outside of technical support.
5 Habits of Good Customer Service Teams
Customer Success, Engagement Good customer service teams all have one thing in common—their habits. In the world of customer service, there are very clear rules about what you should and shouldn't do, however it's still hard to find good customer service these days.
5 Ways Customer Success Managers Can Improve Product Adoption
Product Adoption In this post, we’re highlighting five strategies customer success managers can use to improve product adoption rates:
How to Give Your Customer Success Team Superpowers
Customer Success, Engagement, Retention Move your customer success team away from burnout and toward success with these three superpowers, all made possible by an online customer community.
