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EVENT + WEBINARS

Insights on Community Strategy, Operations, and more

Upcoming Events

April 24, 2024

[Webinar] What’s the ROI of Your Community? A Guide to Getting the Numbers Right

Join us on April 24 for a webinar with Brian Oblinger, strategic community consultant, where you'll learn how to connect community activities to results, assess their impact, and communicate their value across the organization.

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April 24, 2024

[In-Person] Gain Grow Retain Live: San Mateo

Join us Wednesday, April 24 for a gathering of local customer success leaders at GGR Live: San Mateo. Hosted by Gain Grow Retain and Higher Logic Vanilla, GGR Live is a free event designed for in-depth learning and meaningful networking. You'll participate in breakout discussions led by industry experts that dive into pressing topics in customer success.

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On-Demand Events

Tags: Community Strategy, Customer Success

Community-Driven Strategies for Expanding Your Customer Success Team

Gain Grow Retain's Heather Wendt shares examples of community-driven content for each stage of the customer journey.

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60 min

Tags: Community Strategy

Building a Complete Customer Community

Alation's Deb Seys and Diane Yuen share how to transform your community into an engaging, cross-functional asset.

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60 min

Tags: Community Strategy, Customer Success

Community-Driven Customer Success

Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, unveils her insights into scaling customer success with community at its core.

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55 min

Tags: Community Strategy, Customer Success

Reviving a Community to Support Your Customer Success Team

Building a community is just the start of the journey – maintaining the community takes a committed focus. Sometimes our eye gets off the ball, and well, maybe the community hasn’t been operating at 110%. Shauna McClemens joins ChurnZero to share how she has revived the Higher Logic Vanilla Success Community.

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60 min

Tags: Advocacy and Engagement

How to Prevent Ambassador Burnout

Your brand ambassadors are massively important to your business. They actively promote your brand encouraging new and repeat business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Watch this webinar to learn more.

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58 min

Tags: Community Strategy

5 in 50: Quarterly Insights from the Dinner5 Community

In an ever-evolving industry, community leaders understand how important it is to not only be prepared for the now but to be ready for what’s coming. Jake McKee joins Adrian Speyer in conversation to share the latest hot topics and insights from his Dinner5 series. 

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Highlights from our past events

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