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Insights on Community Strategy, Operations, and more

Upcoming Events

June 5, 2024

[Webinar] Community as a Catalyst: Unleashing the Power of Engagement in Marketing

Sit down with Derek Weeks, the best-selling author of "Unfair Mindshare: A CMO’s Guide to Community-Led Marketing in a Product-Led World." Learn the community-led strategies and playbooks Derek used to build 100,000-member communities that generated millions in revenue.

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On-Demand Events

Tags: Community Strategy

Making the Case for a Customer Community

Watch this webinar featuring leading community expert, Rachel Happe to learn how to make a compelling case for community, drawing on Rachel's decade of research in community practices.

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Tags: Community Strategy

What’s the ROI of Your Community? A Guide to Getting the Numbers Right

Brian Oblinger, strategic community consultant, walks you through the nuts and bolts of tracing your community's impact straight to your organization’s bottom line.

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Tags: Community Strategy, Customer Success

Community-Driven Strategies for Expanding Your Customer Success Team

Gain Grow Retain's Heather Wendt shares examples of community-driven content for each stage of the customer journey.

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Tags: Community Strategy

Building a Complete Customer Community

Alation's Deb Seys and Diane Yuen share how to transform your community into an engaging, cross-functional asset.

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Tags: Community Strategy, Customer Success

Community-Driven Customer Success

Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, unveils her insights into scaling customer success with community at its core.

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Tags: Community Strategy, Customer Success

Reviving a Community to Support Your Customer Success Team

Building a community is just the start of the journey – maintaining the community takes a committed focus. Sometimes our eye gets off the ball, and well, maybe the community hasn’t been operating at 110%. Shauna McClemens joins ChurnZero to share how she has revived the Higher Logic Vanilla Success Community.

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