Higher Logic Vanilla Platform Overview
The all-in-one community platform designed to help you and your customers succeed.
With the power of discussions, Q&As, integrations and more, building meaningful relationships with customers has never been easier.
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Self-Service & Collaboration
Self-Service & Collaboration
Take the pressure of your customer support team by creating a place that has everything your customers need to succeed: help documentation, product experts, crowdsourced answers, and more.
- Federated search pulls in content from external platforms and makes it searchable in one place.
- Q&A and discussion enables users to crowdsource support to get answers more quickly.
- Networking and virtual events facilitates peer-to-peer connections and best practice sharing.
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Theming
Theming
Build a community that is an extension of your brand. Our simple layout editing tools allow you to create a community that is unique to you, without writing a line of code.
- Drag and drop layout editor gives you the power to change the look and feel of pages with ease.
- Widget library provides a host of options for banners, buttons, and more to build your pages.
- Mobile and accessibility friendly designs make for a more inclusive and accessible user experience.
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User Engagement
User Engagement
Launch and grow an engaged community by using features like polling, leaderboards, points and badges.
- Gamification encourages and recognizes participation with things like badges and leaderboards.
- Polling capabilities enable a more dynamic discussion experience.
- Product feedback process allows you to test ideas and incorporate the voice of the customer into your roadmap.
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Community Analytics
Community Analytics
Capture and visualize community data to better understand users, measure the impact of your strategy, and make more informed decisions.
- Pre-built reports provide visibility into how users are engaging to help drive new initiatives.
- Custom reports enable you to dig into data deeper to answer more specific questions.
- Download your data to use it for other things, whether it’s email campaigns or further investigation
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Admin & Security
Admin & Security
Managing an online community can feel like herding cats. But with our admin features, you’ll have everything you need to bring order to the chaos and create an engaged community. From the admin dashboard, you’ll be able to manage profiles and permissions, creating the best experiences for your community members.
Leverage Community to Achieve Results Across Your Business
Customer Success
Deliver value at scale by creating a central engagement hub.
Customer Support
Reduce ticket volumes and support costs with self-service tools.
Marketing
Grow your brand with advocates and user-generated content.
Product
Develop more marketable products using customer feedback.
Integrations
Make your community a central hub for customer engagement by integrating your systems with Higher Logic Vanilla either directly or by using Zapier or Salesforce.
Trending Resources for Customer Communities
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Online Community: Request for Proposal Template
When evaluating online community platforms, choosing the right solution is no small matter. This editable template is based on our years of helping organizations build communities of all shapes and sizes.
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Tags: Guide
Customer Community Playbook
Our Community Playbook packages the deep expertise of community managers and experts spanning business-to-consumer, business-to-business and enthusiast audiences.
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Ready to see how Higher Logic Vanilla can help you succeed?
Find out why we’re the best community platform on the market.