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Higher Logic Vanilla Platform Overview

The all-in-one community platform designed to help you and your customers succeed.

With the power of discussions, Q&As, integrations and more, building meaningful relationships with customers has never been easier.

  • Self-Service & Collaboration

    Self-Service & Collaboration

    Take the pressure of your customer support team by creating a place that has everything your customers need to succeed: help documentation, product experts, crowdsourced answers, and more.

    • Federated search pulls in content from external platforms and makes it searchable in one place.
    • Q&A and discussion enables users to crowdsource support to get answers more quickly.
    • Networking and virtual events facilitates peer-to-peer connections and best practice sharing.

    Check out all the Customer Support features

  • Theming

    Theming

    Build a community that is an extension of your brand. Our simple layout editing tools allow you to create a community that is unique to you, without writing a line of code.

    • Drag and drop layout editor gives you the power to change the look and feel of pages with ease.
    • Widget library provides a host of options for banners, buttons, and more to build your pages.
    • Mobile and accessibility friendly designs make for a more inclusive and accessible user experience.

    Check out all the Design & Content features

  • User Engagement

    User Engagement

    Launch and grow an engaged community by using features like polling, leaderboards, points and badges.

    • Gamification encourages and recognizes participation with things like badges and leaderboards.
    • Polling capabilities enable a more dynamic discussion experience.
    • Product feedback process allows you to test ideas and incorporate the voice of the customer into your roadmap.

    Check out all the User Engagement features

  • Community Analytics

    Community Analytics

    Capture and visualize community data to better understand users, measure the impact of your strategy, and make more informed decisions.

    • Pre-built reports provide visibility into how users are engaging to help drive new initiatives.
    • Custom reports enable you to dig into data deeper to answer more specific questions.
    • Download your data to use it for other things, whether it’s email campaigns or further investigation

    Check out all the Analytics & Reporting features

Leverage Community to Achieve Results Across Your Business

Customer Success

Deliver value at scale by creating a central engagement hub.

Customer Support

Reduce ticket volumes and support costs with self-service tools.

Marketing

Grow your brand with advocates and user-generated content.

Product

Develop more marketable products using customer feedback.

Integrations

Make your community a central hub for customer engagement by integrating your systems with Higher Logic Vanilla either directly or by using Zapier or Salesforce.

Trending Resources for Customer Communities

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How to Build Scaled Customer Success

Customer Success is charged with nurturing the relationship with customers that keeps them around. Use our framework as a thought starter for scaling your own customer success efforts.

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Online Community: Request for Proposal Template

When evaluating online community platforms, choosing the right solution is no small matter. This editable template is based on our years of helping organizations build communities of all shapes and sizes.

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Customer Community Playbook

Our Community Playbook packages the deep expertise of community managers and experts spanning business-to-consumer, business-to-business and enthusiast audiences.

Download Your Copy

Ready to see how Higher Logic Vanilla can help you succeed?

Find out why we’re the best community platform on the market.