Build a Stronger Community Online
Leverage the power of community to better engage your customers and grow your brand.
Bring Your Customer-Centric Strategy to Life with Community
Drive engagement by sharing helpful resources, generating discussions, and gamifying the experience with leaderboards, badges, and polls.
Unite your communities under one roof, making it easier to manage your brand and create a cohesive experience.
Reduce ticket volumes and improve the support experience by having searchable answers and content in your community.
Align your community with your branding, and create an online community layout unique to you, without writing a line of code.
Meet Higher Logic Vanilla
With our online community you can create a space for customers to gather knowledge, exchange best practices with their peers, and provide you with product feedback.
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Gamification
Gamification
Encourage participation with polls and leaderboards to make it easier to reward customers and create an engaging experience.
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Ideation
Ideation
Allow members to vote for their favorite product ideas, see which ones are the most popular, and then discuss the top ideas with your team.
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Customization
Customization
Add your colors, fonts, and logos in a few simple clicks to create a branded experience that makes your members feel at home.
How Quicken Increased Its NPS Score by Over 10%
Quicken refused to settle for anything but the best; they show us that it’s okay to try and try again until you get it right. Their long, 11 year journey through different community platforms was what led them to the immense success they are seeing now.
Results:
- 80-90% Helpful rating for search (up from 30-40%)
- Increased engagement as the result of gamification and automated ranking features
- 10% increase in NPS because of a better community experience and more helpful content
Trending Resources for B2C Community Strategy
10 min read
Tags: Guide
Community Predictions 2023
We interviewed nine community experts about community’s impact across various departments, the value of community, and how companies can do more with their community in the coming year.
9 min read
Tags: eBook
How Connecting Your Customers Online Makes All the Difference
Learn how branded online communities create a many-to-many experience and the benefits of this approach.
11 min read
Tags: eBook
Creating a Community Super Users Program
You can harness the support of enthusiastic users and create a community champions program.
B2C FAQs
By providing your customers with an online community platform, they’ll gain immediate access to product guides, help/support and customer service tools 24/7. Customers have come to expect they’ll be able to self-serve and often enjoy helping other customers with questions and product support in forums. By providing an easy-to-use online platform for your customers to interact with you and other customers, you’ll be able to build brand loyalty and product advocacy.
Yes! Higher Logic Vanilla helps B2B companies improve customer retention. Online communities are proven resources for encouraging customer engagement, thereby increasing loyalty with you. Learn more about how Higher Logic Vanilla improves customer retention.
By providing an online community, B2C companies can easily adapt to the specific and varied requirements of their customers. As products and services change and businesses evolve, an online community with Higher Logic Vanilla becomes the perfect solution for gathering product feedback, supporting customer service needs and resolving customer issues.
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