Higher Logic Vanilla Resources
7 min read
Tags: eBook
The Support Community Handbook: Tips for Creating Your Best Customer Resource
Learn how community can help you scale the customer support experience.
11 min read
Tags: eBook
Customer Preferences: How Community Can Deliver a Simplified Experience
If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.
7 min read
Tags: eBook
Why Product-Led Growth is a Customer Success Responsibility
Find out why your organization should be implementing a product-led growth strategy, as well as why customer success should manage it.
12 min read
Tags: eBook
How Self-Service Can Drive Down Costs and Improve CX
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs.
13 min read
Tags: eBook
How to Build an Online Community Forum
Our step-by-step guide walks you through the entire process of building an online community, from inception to completion, along with some invaluable resources.
6 min read
Tags: eBook
4 Ways Community Engagement Strengthens Your CX
Online communities, in the form of discussion boards or online networking sites, have been around for 15+ years, but true customer communities today are much more than that.
8 min read
Tags: eBook
The Silent Customer Problem – How to Get Your Customer Base Talking
Learn why silent customers aren't necessarily happy customers and how to get those customers talking.
9 min read
Tags: eBook
Leveling Up: A Strategy for Growing Your Online Community Program
Explore effective ways to convince leadership that by supporting community expansion, they’re accelerating the organization’s overall growth.
8 min read
Tags: eBook
Transform Your Customer Marketing with Online Community
Build meaningful relationships with customers that translate into greater brand loyalty and upsell opportunities.
9 min read
Tags: eBook
How Connecting Your Customers Online Makes All the Difference
Learn how branded online communities create a many-to-many experience and the benefits of this approach.
Making the Case for a Customer Community
Join us on May 16 for a webinar featuring leading community expert, Rachel Happe. You’ll learn how to make a compelling case for community, drawing on Rachel’s decade of research in community practices.