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Tags: Webinar

Community as a Catalyst: Unleashing the Power of Engagement in Marketing


Sit down with Derek Weeks, the best-selling author of "Unfair Mindshare: A CMO’s Guide to Community-Led Marketing in a Product-Led World."

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Tags: Webinar

Making the Case for a Customer Community


Rachel Happe, founder of Engaged Organizations, shows you how to make a compelling business case for building an online customer community.

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Tags: Webinar

What’s the ROI of Your Community? A Guide to Getting the Numbers Right


Brian Oblinger, strategic community consultant, walks you through the nuts and bolts of tracing your community's impact straight to your organization’s bottom line.

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Tags: Webinar

Community-Driven Strategies for Expanding Your Customer Success Team


Gain Grow Retain's Heather Wendt shares examples of community-driven content for each stage of the customer journey.

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Tags: Webinar

Building a Complete Customer Community


Alation's Deb Seys and Diane Yuen share how to transform your community into an engaging, cross-functional asset.

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5 min read

Tags: Template

Online Community: Request for Proposal Template


When evaluating online community platforms, choosing the right solution is no small matter. This editable template is based on our years of helping organizations build communities of all shapes and sizes.

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17 min read

Tags: Guide

Customer Community Playbook


Our Community Playbook packages the deep expertise of community managers and experts spanning business-to-consumer, business-to-business and enthusiast audiences.

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Tags: Webinar

Community-Driven Customer Success


Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, unveils her insights into scaling customer success with community at its core.

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7 min read

Tags: Template

How to Build Scaled Customer Success


Customer Success is charged with nurturing the relationship with customers that keeps them around. Use our framework as a thought starter for scaling your own customer success efforts.

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7 min read

Tags: eBook

The Support Community Handbook: Tips for Creating Your Best Customer Resource


Learn how community can help you scale the customer support experience. 

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Community as a Catalyst: Unleashing the Power of Engagement in Marketing

Community as a Catalyst: Unleashing the Power of Engagement in Marketing

Sit down with Derek Weeks, the best-selling author of “Unfair Mindshare: A CMO’s Guide to Community-Led Marketing in a Product-Led World.” Learn the community-led strategies and playbooks Derek used to build 100,000-member communities that generated millions in revenue.