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Building Complete Customer Community Webinar thumbnail

Tags: Webinar

Building a Complete Customer Community


Alation's Deb Seys and Diane Yuen share how to transform your community into an engaging, cross-functional asset.

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Tags: Webinar

Community-Driven Customer Success


Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, unveils her insights into scaling customer success with community at its core.

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7 min read

Tags: Template

How to Build Scaled Customer Success


Customer Success is charged with nurturing the relationship with customers that keeps them around. Use our framework as a thought starter for scaling your own customer success efforts.

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10 min read

Tags: Guide

Community Predictions 2023


We interviewed nine community experts about community’s impact across various departments, the value of community, and how companies can do more with their community in the coming year.

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5 min read

Tags: Template

Online Community: Request for Proposal Template


When evaluating online community platforms, choosing the right solution is no small matter. This editable template is based on our years of helping organizations build communities of all shapes and sizes.

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Tags: Video

Transformative Change Happens with Community


Higher Logic Vanilla's Jay Nathan and Change Healthcare's Aslan Noghre-kar talk about the transformative changes that happen with community during a session for TSIA World: ENVISION.

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Tags: Video

How to Create an Outcome-Focused Community Journey


Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community drives outcome across the customer journey. Adrian will share an action plan on each customer touchpoint and the outcome you can impact, with examples of real-life communities.

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5 min read

Tags: Guide

The Community Manager Survival Guide


Those in the field know how incredibly dynamic community management is as a profession.  Our Community Manager Survival Guide is here to help you grow your career, maintain your sanity, and build a thriving community team.

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7 min read

Tags: Report

An Exploratory Research Study: Customer Experience and Customer Self-Support


We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences and how it influences their actions.

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Tags: Webinar

How to Prevent Ambassador Burnout


Your brand ambassadors are massively important to your business. They actively promote your brand encouraging new and repeat business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction.

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Join us for
Super Forum 2024

Centered around community, Higher Logic’s 14th annual Super Forum invites you to ignite the spark that drives high quality engagement, a necessary disruptive transformation or that one little idea that leads to a big change.