Higher Logic Vanilla Resources
Tags: Webinar
Community-Driven Customer Success
Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, unveils her insights into scaling customer success with community at its core.
7 min read
Tags: Template
How to Build Scaled Customer Success
Customer Success is charged with nurturing the relationship with customers that keeps them around. Use our framework as a thought starter for scaling your own customer success efforts.
10 min read
Tags: Guide
Community Predictions 2023
We interviewed nine community experts about community’s impact across various departments, the value of community, and how companies can do more with their community in the coming year.
5 min read
Tags: Template
Online Community: Request for Proposal Template
When evaluating online community platforms, choosing the right solution is no small matter. This editable template is based on our years of helping organizations build communities of all shapes and sizes.
Tags: Video
Transformative Change Happens with Community
Higher Logic Vanilla's Jay Nathan and Change Healthcare's Aslan Noghre-kar talk about the transformative changes that happen with community during a session for TSIA World: ENVISION.
Tags: Video
How to Create an Outcome-Focused Community Journey
Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community drives outcome across the customer journey. Adrian will share an action plan on each customer touchpoint and the outcome you can impact, with examples of real-life communities.
5 min read
Tags: Guide
The Community Manager Survival Guide
Those in the field know how incredibly dynamic community management is as a profession. Our Community Manager Survival Guide is here to help you grow your career, maintain your sanity, and build a thriving community team.
7 min read
Tags: Report
An Exploratory Research Study: Customer Experience and Customer Self-Support
We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences and how it influences their actions.
Tags: Webinar
How to Prevent Ambassador Burnout
Your brand ambassadors are massively important to your business. They actively promote your brand encouraging new and repeat business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction.
11 min read
Tags: eBook
Customer Preferences: How Community Can Deliver a Simplified Experience
If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.
Join us for
Super Forum 2024
Centered around community, Higher Logic’s 14th annual Super Forum invites you to ignite the spark that drives high quality engagement, a necessary disruptive transformation or that one little idea that leads to a big change.