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10 min read

Tags: Guide

Community Predictions 2023


We interviewed nine community experts about community’s impact across various departments, the value of community, and how companies can do more with their community in the coming year.

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Tags: Video

Transformative Change Happens with Community


Higher Logic Vanilla's Jay Nathan and Change Healthcare's Aslan Noghre-kar talk about the transformative changes that happen with community during a session for TSIA World: ENVISION.

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Tags: Video

How to Create an Outcome-Focused Community Journey


Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community drives outcome across the customer journey. Adrian will share an action plan on each customer touchpoint and the outcome you can impact, with examples of real-life communities.

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5 min read

Tags: Guide

The Community Manager Survival Guide


Those in the field know how incredibly dynamic community management is as a profession.  Our Community Manager Survival Guide is here to help you grow your career, maintain your sanity, and build a thriving community team.

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7 min read

Tags: Report

An Exploratory Research Study: Customer Experience and Customer Self-Support


We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences and how it influences their actions.

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Tags: Webinar

How to Prevent Ambassador Burnout


Your brand ambassadors are massively important to your business. They actively promote your brand encouraging new and repeat business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction.

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11 min read

Tags: eBook

Customer Preferences: How Community Can Deliver a Simplified Experience


If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.

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7 min read

Tags: eBook

Why Product-Led Growth is a Customer Success Responsibility


Find out why your organization should be implementing a product-led growth strategy, as well as why customer success should manage it.

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12 min read

Tags: eBook

How Self-Service Can Drive Down Costs and Improve CX


Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs.

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13 min read

Tags: eBook

How to Build an Online Community Forum


Our step-by-step guide walks you through the entire process of building an online community, from inception to completion, along with some invaluable resources.

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Community as a Catalyst: Unleashing the Power of Engagement in Marketing

Community as a Catalyst: Unleashing the Power of Engagement in Marketing

Sit down with Derek Weeks, the best-selling author of “Unfair Mindshare: A CMO’s Guide to Community-Led Marketing in a Product-Led World.” Learn the community-led strategies and playbooks Derek used to build 100,000-member communities that generated millions in revenue.