Higher Logic Vanilla Resources
10 min read
Tags: Guide
Community Predictions 2023
We interviewed nine community experts about community’s impact across various departments, the value of community, and how companies can do more with their community in the coming year.
Tags: Video
Transformative Change Happens with Community
Higher Logic Vanilla's Jay Nathan and Change Healthcare's Aslan Noghre-kar talk about the transformative changes that happen with community during a session for TSIA World: ENVISION.
Tags: Video
How to Create an Outcome-Focused Community Journey
Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community drives outcome across the customer journey. Adrian will share an action plan on each customer touchpoint and the outcome you can impact, with examples of real-life communities.
5 min read
Tags: Guide
The Community Manager Survival Guide
Those in the field know how incredibly dynamic community management is as a profession. Our Community Manager Survival Guide is here to help you grow your career, maintain your sanity, and build a thriving community team.
7 min read
Tags: Report
An Exploratory Research Study: Customer Experience and Customer Self-Support
We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences and how it influences their actions.
Tags: Webinar
How to Prevent Ambassador Burnout
Your brand ambassadors are massively important to your business. They actively promote your brand encouraging new and repeat business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction.
11 min read
Tags: eBook
Customer Preferences: How Community Can Deliver a Simplified Experience
If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.
7 min read
Tags: eBook
Why Product-Led Growth is a Customer Success Responsibility
Find out why your organization should be implementing a product-led growth strategy, as well as why customer success should manage it.
12 min read
Tags: eBook
How Self-Service Can Drive Down Costs and Improve CX
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs.
13 min read
Tags: eBook
How to Build an Online Community Forum
Our step-by-step guide walks you through the entire process of building an online community, from inception to completion, along with some invaluable resources.
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Ready to see how Higher Logic Vanilla can help you succeed?
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