Higher Logic Vanilla Resources
7 min read
Tags: Report
An Exploratory Research Study: Customer Experience and Customer Self-Support
We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences and how it influences their actions.
Tags: Webinar
How to Prevent Ambassador Burnout
Your brand ambassadors are massively important to your business. They actively promote your brand encouraging new and repeat business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction.
11 min read
Tags: eBook
Customer Preferences: How Community Can Deliver a Simplified Experience
If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.
7 min read
Tags: eBook
Why Product-Led Growth is a Customer Success Responsibility
Find out why your organization should be implementing a product-led growth strategy, as well as why customer success should manage it.
12 min read
Tags: eBook
How Self-Service Can Drive Down Costs and Improve CX
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs.
13 min read
Tags: eBook
How to Build an Online Community Forum
Our step-by-step guide walks you through the entire process of building an online community, from inception to completion, along with some invaluable resources.
6 min read
Tags: eBook
4 Ways Community Engagement Strengthens Your CX
Online communities, in the form of discussion boards or online networking sites, have been around for 15+ years, but true customer communities today are much more than that.
8 min read
Tags: eBook
The Silent Customer Problem – How to Get Your Customer Base Talking
Learn why silent customers aren't necessarily happy customers and how to get those customers talking.
14 min read
Tags: Guide
The Customer Engagement Playbook
Learn how to align your engagement strategy around the customers' needs and how to coordinate efforts across teams.
9 min read
Tags: eBook
Leveling Up: A Strategy for Growing Your Online Community Program
Explore effective ways to convince leadership that by supporting community expansion, they’re accelerating the organization’s overall growth.
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