Higher Logic Vanilla Resources
14 min read
Tags: Guide
The Customer Engagement Playbook
Learn how to align your engagement strategy around the customers' needs and how to coordinate efforts across teams.
9 min read
Tags: eBook
Leveling Up: A Strategy for Growing Your Online Community Program
Explore effective ways to convince leadership that by supporting community expansion, they’re accelerating the organization’s overall growth.
8 min read
Tags: eBook
Transform Your Customer Marketing with Online Community
Build meaningful relationships with customers that translate into greater brand loyalty and upsell opportunities.
5 min read
Tags: Template
The 7 Things You Need to Launch a Community in 7 Days
Online communities offer invaluable benefits. Use this checklist to quickly launch your community.
9 min read
Tags: eBook
How Connecting Your Customers Online Makes All the Difference
Learn how branded online communities create a many-to-many experience and the benefits of this approach.
11 min read
Tags: eBook
Creating a Community Super Users Program
You can harness the support of enthusiastic users and create a community champions program.
7 min read
Tags: eBook
What It Takes to Create a Customer-Centric Online Community
Learn why customer-centricity matters and the top mistakes keeping communities from realizing their full potential.
8 min read
Tags: eBook
How to Create a Customer Engagement Scoring Framework
Developing a scoring system helps you understand a prospect's level of engagement.
8 min read
Tags: eBook
Get Your Customers Engaged with 7 Expert Tactics
Here's a list of tried-and-true customer engagement tactics used by professionals just like you.
Tags: Webinar
Great CSMs lead to Great Revenue Pipeline
Planhat’s Christian Jakenfelds explains how customer success professionals can use advocacy or customer marketing programs to contribute to sales effectiveness and revenue generation.
Making the Case for a Customer Community
Join us on May 16 for a webinar featuring leading community expert, Rachel Happe. You’ll learn how to make a compelling case for community, drawing on Rachel’s decade of research in community practices.