Higher Logic Vanilla Resources

Tags: eBook

How Connecting Your Customers Online Makes All the Difference

Learn how branded online communities create a many-to-many experience and the benefits of this approach.

Tags: eBook

Creating a Community Super Users Program

You can harness the support of enthusiastic users and create a community champions program.

Tags: eBook

What It Takes to Create a Customer-Centric Online Community

Learn why customer-centricity matters and the top mistakes keeping communities from realizing their full potential.

Tags: eBook

How to Create a Customer Engagement Scoring Framework

Developing a scoring system helps you understand a prospect's level of engagement.

Tags: eBook

Get Your Customers Engaged with 7 Expert Tactics

Here's a list of tried-and-true customer engagement tactics used by professionals just like you.

Tags: Webinar

Great CSMs lead to Great Revenue Pipeline

Planhat’s Christian Jakenfelds explains how customer success professionals can use advocacy or customer marketing programs to contribute to sales effectiveness and revenue generation. 

Tags: Webinar

Evolving Your Support Community to Become an Enterprise Strategic Asset

Join John Ragsdale to learn how to expand your community use case and develop an enterprise strategic asset. 

Applying Customer Success Strategies to a Customer Community

The Customer Advocacy Maturity Model

Tags: Webinar

How Product Teams Can Leverage Community

Scott Baldwin of ProductBoard joins Adrian Speyer to discuss the value of community for product management, how it can be used to improve and indeed, to inspire product ideation, and further product adoption.

The CSM’s Guide to Better Customer Relationships

Investing Wisely in your CX Tech Stack