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7 min read

Tags: Report

An Exploratory Research Study: Customer Experience and Customer Self-Support


We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences and how it influences their actions.

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Community as a Catalyst: Unleashing the Power of Engagement in Marketing

Community as a Catalyst: Unleashing the Power of Engagement in Marketing

Sit down with Derek Weeks, the best-selling author of “Unfair Mindshare: A CMO’s Guide to Community-Led Marketing in a Product-Led World.” Learn the community-led strategies and playbooks Derek used to build 100,000-member communities that generated millions in revenue.