Higher Logic Vanilla Resources
7 min read
Tags: Report
An Exploratory Research Study: Customer Experience and Customer Self-Support
We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences and how it influences their actions.
Community Data Alchemy: Numbers and Narratives for Success
Community Data Alchemy: Numbers and Narratives for Success
Dive into an entertaining exploration of the metrics that matter and discover how to master the art and science of managing communities with Joe Pishgar, community executive consultant.