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Tags: Guide

The Future of Community: 2025 Trends Every Company Needs to Watch

Explore 2025’s top online community trends with insights from industry leaders, including how communities influence AI training, drive deeper personalization, and shape the future of customer engagement.

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Online Community Metrics

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How to Measure and Make Sense of Your Online Community’s Performance

Discover how to read between the numbers, find the signals in the noise, and measure what really moves your community forward.

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Customer Support 2.0: The Power of Community and AI in Self-Service

Discover five practical ways to enhance your self-service support with community and AI.

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Customer Community Playbook

Our Community Playbook packages the deep expertise of community managers and experts spanning business-to-consumer, business-to-business and enthusiast audiences.

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Community Predictions 2023

We interviewed nine community experts about community’s impact across various departments, the value of community, and how companies can do more with their community in the coming year.

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The Community Manager Survival Guide

Those in the field know how incredibly dynamic community management is as a profession.  Our Community Manager Survival Guide is here to help you grow your career, maintain your sanity, and build a thriving community team.

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The Customer Engagement Playbook

Learn how to align your engagement strategy around the customers' needs and how to coordinate efforts across teams.

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