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EBOOK

How to Measure and 
Make Sense of Your 
Online Community's 
Performance

What you’ll get from this guide:

  • A pyramid approach to prioritize community metrics.
  • Guidance on choosing the right metrics based on your community type and goals.
  • How to layer context around your metrics to tell a more compelling story.
  • A breakdown of the top online community metrics across five key areas: Engagement, Traffic & User Behavior, Growth & Health, Support & Efficiency, and Business Impact.
  • Tips on choosing the right tools to streamline reporting and make data-driven decisions.

 


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Discover how to read between the numbers, find the signals in the noise, and measure what really moves your community forward.

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