Tags: Community, Customer Experience, Support Deflection
Explore the key capabilities of Higher Logic Vanilla's Zendesk integration, and how you can use it to create a seamless customer support experience.
Tags: Community, Community Strategy, Customer Experience
From Glossier to Netflix, see how 8 different companies are tapping into the social business model to improve the customer experience (and their success).
Tags: Advocacy and Engagement, Customer Experience
Take a look at these examples of brands with souls, and get equipped to brainstorm some creative ways to show off your brand’s soul, capture loyal customers, and build better customer relationships along the way.
4 min read
Tags: Community, Customer Experience
Providing your customers with a customer self-service portal is hugely beneficial in the B2B world and empowers your customers by giving them the tools to help themselves.
6 min read
Tags: Advocacy and Engagement, Customer Experience, Customer Retention, Customer Success
All too often, brand communities get developed in a vacuum—as siloed initiatives that bring together important stakeholders too late and too little.
8 min read
Tags: Customer Experience, Customer Success
Let’s take a look at Dorothy from the Wizard of Oz – she’s the potential customer of the Wizard. Her journey shows the difference between her customer experience and the customer service she received.
Find out why we’re the best community platform on the market.