Higher Logic Vanilla Blog
Tags: Community Strategy, Customer Success, Product Adoption
When Customers Become the Teachers: How Bluebeam Scaled Education by Tapping Into Community Knowledge
In “The Power of Connection” podcast, Aily Roper shares how Bluebeam moved away from creating training content for every use case and instead used their community to fill niche knowledge gaps.
Tags: Customer Retention, Customer Success
Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
Learn how to build a community hub that ties everything together—support, feedback, training, and recognition—all in one place.
Tags: Community Strategy, Customer Success
How to Get More Out of Your Customer Events with Community
Learn how to tap into the power of community to attract more customers to your events, from deep-dive trainings to thought leadership webinars.
8 min read
Tags: Community Strategy, Customer Success
Building (and Sustaining) a Successful Online Community
Higher Logic recently teamed up with ChurnZero to host a conversation with Shauna McClemens as she shared her efforts to revive Higher Logic Vanilla's online community as well as shared tactical strategies for getting internal teams and customers more engaged.
5 min read
Tags: Advocacy and Engagement, Community Strategy, Customer Success
Integrating a Community-Driven Approach through Targeted Engagement and User-Generated Content
Creating a loyal customer base requires a profound understanding of your customers' needs, beyond the functionalities of your software. Here's how to integrate a collaborative, community-driven approach through targeted engagement and user-generated content.
5 min read
Tags: Community Strategy, Customer Success
Community Strategies for Customer Success Leaders in B2B SaaS
Customer success continues to change and evolve, but one thing remains the same: Customers are your most significant assets. In this guide, we walk you through how an online community helps to provide value and build relationships with your customers.
7 min read
Tags: Advocacy and Engagement, Customer Success
How to Use Your Online Community to Fuel Customer Advocacy
Customers trust other customers. Let's discuss how an online community can help turn customers into loyal advocates that support and speak on behalf of your brand.
7 min read
Tags: Advocacy and Engagement, Community Strategy, Customer Success
Growing Customer Relationships with Community
We recently partnered with Airmeet and Apollo to discuss how you effectively "Drive Efficient Growth and Retention with Community Events." If you missed it, we have your recap.
6 min read
Tags: Customer Success, Product Adoption, Retention
How to Get Executive Buy-In for Community-Based Customer Success
You need the executive green light to acquire customer community tools – we're here to help you make your case. Learn how to convey the customer success and business benefits of a vibrant and engaged community so you can secure buy-in.
Ready to see how Higher Logic Vanilla can help you succeed?
Find out why we’re the best community platform on the market.
