Higher Logic Vanilla Blog
Tags: Community Strategy, Customer Success, Product Adoption
When Customers Become the Teachers: How Bluebeam Scaled Education by Tapping Into Community Knowledge
In “The Power of Connection” podcast, Aily Roper shares how Bluebeam moved away from creating training content for every use case and instead used their community to fill niche knowledge gaps.
6 min read
Tags: Customer Success, Product Adoption, Retention
How to Get Executive Buy-In for Community-Based Customer Success
You need the executive green light to acquire customer community tools – we're here to help you make your case. Learn how to convey the customer success and business benefits of a vibrant and engaged community so you can secure buy-in.
7 min read
Tags: Product Adoption, Retention
Boosting Adoption, Retention, and Expansion with a Single Platform
Though many technology firms may have initially implemented customer communities with customer self-service in mind, as communities mature, they begin to offer strategic value outside of technical support.
5 min read
Tags: Customer Success, Product Adoption
5 Ways Customer Success Managers Can Improve Product Adoption
In this post, we’re highlighting five strategies customer success managers can use to improve product adoption rates:
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