Higher Logic Vanilla Blog
6 min read
Tags: Customer Success, Product Adoption, Retention
How to Get Executive Buy-In for Community-Based Customer Success
You need the executive green light to acquire customer community tools – we're here to help you make your case. Learn how to convey the customer success and business benefits of a vibrant and engaged community so you can secure buy-in.
7 min read
Tags: Product Adoption, Retention
Boosting Adoption, Retention, and Expansion with a Single Platform
Though many technology firms may have initially implemented customer communities with customer self-service in mind, as communities mature, they begin to offer strategic value outside of technical support.
5 min read
Tags: Customer Success, Product Adoption
5 Ways Customer Success Managers Can Improve Product Adoption
In this post, we’re highlighting five strategies customer success managers can use to improve product adoption rates:
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