Skip to content

Higher Logic Vanilla Blog

Executive buy-in

6 min read

Tags: Customer Success, Product Adoption, Retention

How to Get Executive Buy-In for Community-Based Customer Success


You need the executive green light to acquire customer community tools – we're here to help you make your case. Learn how to convey the customer success and business benefits of a vibrant and engaged community so you can secure buy-in.

Jeff Breunsbach
Read more

7 min read

Tags: Product Adoption, Retention

Boosting Adoption, Retention, and Expansion with a Single Platform


Though many technology firms may have initially implemented customer communities with customer self-service in mind, as communities mature, they begin to offer strategic value outside of technical support.

Jeff Breunsbach
Read More
Customer service superpowers

11 min read

Tags: Customer Success, Retention

How to Give Your Customer Success Team Superpowers


Move your customer success team away from burnout and toward success with these three superpowers, all made possible by an online customer community.

Read more
Page 1 of 1
SuperForum Spark Image

Join us for
Super Forum 2024

Centered around community, Higher Logic’s 14th annual Super Forum invites you to ignite the spark that drives high quality engagement, a necessary disruptive transformation or that one little idea that leads to a big change.