Higher Logic Vanilla Blog
6 min read
Tags: Customer Success, Product Adoption, Retention
How to Get Executive Buy-In for Community-Based Customer Success
You need the executive green light to acquire customer community tools – we're here to help you make your case. Learn how to convey the customer success and business benefits of a vibrant and engaged community so you can secure buy-in.
7 min read
Tags: Product Adoption, Retention
Boosting Adoption, Retention, and Expansion with a Single Platform
Though many technology firms may have initially implemented customer communities with customer self-service in mind, as communities mature, they begin to offer strategic value outside of technical support.
11 min read
Tags: Customer Success, Retention
How to Give Your Customer Success Team Superpowers
Move your customer success team away from burnout and toward success with these three superpowers, all made possible by an online customer community.
Making the Case for a Customer Community
Join us on May 16 for a webinar featuring leading community expert, Rachel Happe. You’ll learn how to make a compelling case for community, drawing on Rachel’s decade of research in community practices.