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Higher Logic Vanilla Blog

Tags: AI, Community Strategy

From Support to Strategy: How AI Is Pushing Online Communities to Evolve Into Industry Knowledge Hubs


In “Power of Connection,” Nicole Saunders reveals how AI is helping online communities evolve from troubleshooting forums to strategic hubs that shape industry conversations and drive customer decisions.

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Nicole Saunders

Tags: AI, Community Strategy

Your Community Is Bursting with Intent Signals—Here’s How AI Connects the Dots


Community managers spot opportunities every day—future advocates, cross-sell signals, renewal risks. But too often, these insights get lost. In "Power of Connection," Nicole Saunders joins Paul Schneider to discuss how AI is helping communities bridge the gap between engagement and business impact.

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Tags: AI, Community

Generative AI Bots Are Harvesting Your Online Community’s Data—Here’s What You Can Do About It.


Explore the effects of AI bot crawlers on your online community's health. Learn if banning these bots could enhance or impair community interaction and safety.

Matt Crouse
Matt Crouse
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ChatGPT

9 min read

Tags: AI, Customer Success

How Tools Like ChatGPT Are Being Evaluated for Customer Success


Stories about ChatGPT are everywhere! Instead of diving in without a plan OR resisting it as pure hype, let’s explore how generative AI technology can be applied to help you scale customer success, support, and engagement.

Jeff Breunsbach
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