Higher Logic Vanilla Blog
Tags: Community Strategy
Is Your Community Losing Members? How to Perform a Churn Analysis
Discover the hidden patterns behind member churn and learn how a targeted analysis can help you retain your most valuable members and strengthen community health.
Tags: Community Strategy
3 Community Strategies to Upgrade Your CX Game
Learn three ways you can use an online community to improve the digital customer experience at every stage of the customer lifecycle.
Tags: Community Strategy
How to Set Realistic Online Community Growth Expectations
Forget chasing vanity metrics. Discover how setting realistic growth expectations can drive deeper engagement, create lasting value, and set the stage for long-term success.
Tags: Community Strategy
How to Benchmark Your Online Community—Against Itself
Discover why the best way to measure your community’s success is by benchmarking against your own growth. Learn how to assess your community’s progress through lifecycle stages and focus on continuous improvement.
Tags: Community Strategy
Crafting the Narrative: 3 Tips for Articulating the Value of Your Community
Learn how to show the value of your community by collecting the right data, aligning metrics with business goals, and leveraging analytics support.
Tags: Customer Retention, Customer Success
Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
Learn how to build a community hub that ties everything together—support, feedback, training, and recognition—all in one place.
Tags: Community Strategy
How to Measure the ROI of Community Engagement: A Guide
Learn how to measure and prove the ROI of your online community with metrics and tips to connect your community's impact to business outcomes
Tags: Community, Support Deflection
Should You Measure NPS in a Support Community?
If your goal is to understand how effective your online community is at solving customer problems, NPS alone won't cut it. Here's what to measure instead.
Tags: Community
6 Tasks Every Online Community Manager Should Automate
Discover six smart ways you can automate essential community management tasks to reclaim your time and elevate your member experience.
Ready to see how Higher Logic Vanilla can help you succeed?
Find out why we’re the best community platform on the market.