Higher Logic Vanilla Blog
Tags: Community Strategy
Crafting the Narrative: 3 Tips for Articulating the Value of Your Community
Learn how to show the value of your community by collecting the right data, aligning metrics with business goals, and leveraging analytics support.
Tags: Customer Retention, Customer Success
Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
Learn how to build a community hub that ties everything together—support, feedback, training, and recognition—all in one place.
Tags: Community, Support Deflection
Should You Measure NPS in a Support Community?
If your goal is to understand how effective your online community is at solving customer problems, NPS alone won't cut it. Here's what to measure instead.
Tags: Community
6 Tasks Every Online Community Manager Should Automate
Discover six smart ways you can automate essential community management tasks to reclaim your time and elevate your member experience.
Tags: Customer Retention
4 Ways Community Helps Reduce Churn Rate
Discover four ways an online community can help identify customer satisfaction issues and provide strategies to reduce churn.
Tags: Product Feedback, User Groups
How to Start an Online Community for Your User Group
Discover the steps to building an online community for your user group, complete with tips and features to keep users engaged and coming back.
Tags: Community Strategy
How to Build a Super Fan Program for Your Community
Learn the five steps to creating a super fan program for your community. Gain strategies to identify, engage, and reward your most passionate users.
Tags: Community
Online Community Branding: The Basics You Can’t Skip
Discover the key elements of creating a consistent brand identity that drives engagement and shapes your community’s culture.
Tags: Community
Branding Your Online Community: 6 Customizations to Make It Uniquely Yours (with Examples)
Learn how to make your online community feel like a natural extension of your brand. Explore 6 ways to customize your platform so that every detail—from colors to messaging—creates a familiar member experience.
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