Higher Logic Vanilla Blog
Generative AI Bots Are Harvesting Your Online Community’s Data—Here’s What You Can Do About It.
Explore the effects of AI bot crawlers on your online community's health. Learn if banning these bots could enhance or impair community interaction and safety.
Tags: Advocacy and Engagement, Community
How to Build a Community Super Fan Program
Discover what defines a super fan, what they aren't, and how to tap into their passion to drive engagement and growth in your online community.
8 min read
Tags: Community, Support Deflection
8 Reasons Your Customer Support Improves With an Online Community
95% of consumers say customer service is important to their loyalty. So how do you create a customer support experience that puts you on the right side of this stat? Use online community to improve support + increase retention.
Tags: Community, Community Strategy
What Is an Online Community Forum?
The idea of an online community forum has garnered a fair amount of attention over the past few years, especially since providing top-notch customer experience (CX) has become a priority for many organizations.
Tags: Community, Community Strategy
5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was an incredible year.
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