Knowledge Base
Centralize all your help documentation, scale your support team and improve your customer experience
Help your customers find the information they need, when they need it with a Knowledge Base (KB) that is tied into your community
Community first, self-service support
Centralize your help docs alongside your community content, giving your customers one spot to go for the info they need
10% average increase in organic traffic
Improve your self-service support efforts by meeting your customers where they are - Google - and enabling them to find the help they need
Better understand your users
Measure the impact your KB is having so you can understand the topics your users are most interested in, and identify any content gaps
Migrate seamlessly
Migrating to Higher Logic Vanilla is easy - we'll bring over all your articles and associated data from your existing system
Why Knowledge Base
Provide self-service support to your customers, whenever they need, in the language they speak, all the while scaling your support efforts
All the Knowledge Base Essentials
Create multiple KB's, track revision history and turn community post into knowledge articles
Style your KB to Match your Brand
Adopt the same look-and-feel as your community theme, creating a seamless user experience
Search Across KB and Community
Help your users find the answers they're looking for, regardless of whether it lives in a KB article, or a discussion post
Machine Translate your Docs
Automatically translate your docs into other languages so you can serve your users across the world
Display Related & Recommended Articles
Show users similar articles to the doc they just read so they can find the most relevant content possible
Knowledge Base is a key part of your community, and at the core of your self-service support strategy
Analyze prebuilt or custom reports and graphs that help you understand how your users are interacting with your documentation
