How to Build a Community Super Fan Program
What would compel any rational person to spend their free time answering tech support questions…
Blog Topic: Community
From Good to Great: What Traits Sets Exceptional Community Managers Apart
Transitioning into managing an existing community is hard. However, there are some tricks of the…
The Whys and Hows of Community Guidelines
The first thing that most members are encouraged to do when they join a new…
Stop Wasting Time on Repeat Support Tickets: Boost Efficiency with Online Community Ticket Deflection
Customers are the backbone of your business; you need customers a lot more than they…
Discover What’s New with Higher Logic Vanilla: Q1 2024
Welcome to the latest installment of Higher Logic Vanilla’s feature roundup – your go-to source…
8 Reasons Your Customer Support Improves With an Online Community
95% of consumers say customer service is important to their loyalty. So how do you…
What Is an Online Community Forum?
The idea of an online community forum has garnered a fair amount of attention over…
5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was…
What is a Social Business Model? 8 Companies Doing it Right
Once upon a time, during the initial rise of social media platforms and online communities, people…
Why Executives Need To Care About Community
When it comes to community, more often than not, executives have no idea what it…