Should You Measure NPS in a Support Community?
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty….
Blog Topic: Community
6 Tasks Every Online Community Manager Should Automate
As a community manager, especially on a small team, you wear a lot of hats—jumping…
Online Community Branding: The Basics You Can’t Skip
Branding your online community is more than just slapping your logo on a homepage. Your…
Branding Your Online Community: 6 Customizations to Make It Uniquely Yours (with Examples)
Your online community should feel like a natural extension of your brand, with every touchpoint…
5 Benefits of an Online Community (That Aren’t About Engagement)
When most people think of online communities, engagement is usually the first thing that comes…
Higher Logic Vanilla SEO: How We Help Your Community Rank
If you’re looking for an online community platform that will help you take advantage of…
Create a Frictionless Self-Service Support Experience with Higher Logic Vanilla’s Zendesk Integration
Customers expect nothing short of a seamless support experience, no matter how they reach out….
How to Make the Business Case for an Online Community
You’re confident that an online community is the next step for your goals, department, or…
How to Build an Online Community: A 3-Step Framework
Are you getting ready to build or relaunch an online community? Much of your success…
Generative AI Bots Are Harvesting Your Online Community’s Data—Here’s What You Can Do About It.
One of the biggest concerns for online sites today is the unauthorized collection of data…