15 Customer Self-Service and Experience Stats To Know (2020)
To conduct this study, we surveyed a random sample of 285 people, who were asked…
Blog Topic: Community
Why Every B2B Company Needs to Build a Branded Customer Community
Online community? Connecting your customers? This might sound like a non sequitur or a solution that’s been…
Meet Q&A: A New Way to Support Your Community Members
Higher Logic’s Community Q&A gives you a whole new way to collect, maintain, and measure…
Drive More Traffic to Your Online Community with These 4 Tips
Do you have an online community that’s open to more than just your customers? Is getting prospects…
3 Tips for Increasing Partner Engagement in Your Online Community
Many B2B SaaS companies rely on the partner ecosystem to generate revenue through upsell, resell,…
7 Tactics to Help Scale Your B2B Customer Engagement Program
Your customer engagement program is one of the most valuable investments that your business can…
What Is Product Ideation? Definition, Process, and Best Practices
Ideation is defined as the process involved in generating ideas, including gathering information on ideas…
5 Benefits of a B2B Customer Self-Service Portal
Providing your customers with a customer self-service portal is hugely beneficial in the B2B world…
What are the Indicators of a Successful Online Community?
While large, engaged, and even rapidly growing communities can look (and even be) successful, none…
How to Structure Forum Categories for a Growing Community
Here’s what you need to know about structuring your forum: Start Simple (Basic Categorization) Fight…