Community Software for Customer Success Teams
Using community, your Customer Success team can spend less time conducting manual tasks and instead engage your customers proactively and deliver value at scale.
Onboard Customers At Scale
Centralize training guides and videos, making it easier to onboard customers – no matter how many there are.
Increase Product Stickiness
Enable customers with help docs and info about new features to help them get the most from your product.
Reduce Churn Risk
Use community to regularly engage your customers and provide the self-service tools needed to achieve better outcomes.
Improve Customer Outcomes
With an online community you can create a space for customers to gather knowledge, exchange best practices with their peers, and provide you with product feedback.
Enable:
User Self-service
Peer to Peer Learning
User Advocacy
Customer Marketing & Communications
Built for Success Teams
Knowledge Base
Enhance support with organized articles, advanced search, rich content, user engagement, analytics, and multiple knowledge bases.
Q&A
Encourage interaction and knowledge sharing with Q&A functionality, featuring upvoting, accepted answers, reputation points, badges, and threaded discussions for detailed exploration.
Integrations
Leverage community with other tools, like CSPs and CRMs, to supercharge your customer success strategy and gather additional insights into account engagement.
Ready to see how Higher Logic Vanilla can help you succeed?
Find out why we’re the best community platform on the market.