The Story of Gain Grow Retain: Building a Customer Success Community
“Hey, Jay…” That’s how all the best ideas start for me and my business partner,…
Blog Topic: Customer Success
5 Habits of Good Customer Service Teams
Good customer service teams all have one thing in common—their habits. In the world of…
5 Ways Customer Success Managers Can Improve Product Adoption
In this post, we’re highlighting five strategies customer success managers can use to improve product…
The Best of Higher Logic Vanilla 2022
With 2023 around the corner, and tons of epic content and thought leaders on our…
Connecting Community Content to Customer Experience and Marketing
All too often, brand communities get developed in a vacuum—as siloed initiatives that bring together…
What is CX? Why is Customer Experience Important?
Customer service refers to the experience that a customer has when they are searching for…
How to Give Your Customer Success Team Superpowers
Is your customer success team burnt out? How about stressed? If the answer is yes,…