Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
We’ve all heard it: how a business succeeds or fails depends on how customers feel…
Blog Topic: Customer Success
How to Get More Out of Your Customer Events with Community
When every resource counts and customers expect nothing but the best, customer success teams find…
Building (and Sustaining) a Successful Online Community
Higher Logic recently teamed up with ChurnZero to host a conversation with Shauna McClemens as…
Integrating a Community-Driven Approach through Targeted Engagement and User-Generated Content
Creating a loyal customer base requires a profound understanding of your customers’ needs, beyond the…
Community Strategies for Customer Success Leaders in B2B SaaS
Customer success continues to change and evolve, but one thing remains the same: Customers are…
How to Use Your Online Community to Fuel Customer Advocacy
Customers trust other customers. Let’s discuss how an online community can help turn customers into…
Growing Customer Relationships with Community
We recently partnered with Airmeet and Apollo to discuss how you effectively “Drive Efficient Growth…
How to Get Executive Buy-In for Community-Based Customer Success
When you approach your executive suite to secure buy-in for a customer community strategy and…
How Tools Like ChatGPT Are Being Evaluated for Customer Success
It’s Good. Scary Good. What Generative AI Is Does ChatGPT (and its rising number of…
Scaling Customer Success in Enterprise Organizations
For years, the model has been ‘For every x number of customers we add, I…