5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was…
Blog Topic: Community Strategy
Why Executives Need To Care About Community
When it comes to community, more often than not, executives have no idea what it…
What is a Social Business Model? 8 Companies Doing it Right
Once upon a time, during the initial rise of social media platforms and online communities, people…
6 Principles for Online Community Design
Because digital spaces do not engage our five senses, it can be challenging to create…
15 Customer Self-Service and Experience Stats To Know (2020)
To conduct this study, we surveyed a random sample of 285 people, who were asked…
Here’s How Community Helps Your Customer Advocacy Program Take Off
Customer advocacy programs harness the organic power of word-of-mouth. They build loyalty, help crowdsource new…
Why Every B2B Company Needs to Build a Branded Customer Community
Online community? Connecting your customers? This might sound like a non sequitur or a solution that’s been…
Drive More Traffic to Your Online Community with These 4 Tips
Do you have an online community that’s open to more than just your customers? Is getting prospects…
3 Tips for Increasing Partner Engagement in Your Online Community
Many B2B SaaS companies rely on the partner ecosystem to generate revenue through upsell, resell,…
How to Conduct Community Member Research Interviews
Why should you care about community based research? Community research can give brands insight into…