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The Community Platform for Customer Success at Scale

Improve retention rates, reduce support costs, and fuel growth with Higher Logic Vanilla.

Drive Results Across Your Entire Business

Customer success is a team sport. That’s why our industry-leading customer community software supports several use cases across your organization.

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Increase Retention and Customer Value

Help your customers succeed by enabling peer-to-peer interactions and seamless support.

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in NPS Score

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Maximize Your Team’s Time

Reduce ticket volumes and increase efficiency by having searchable answers in your community.

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in Time to Answer

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Grow Your Brand & Cultivate Advocates

Nurture customer relationships and increase brand awareness with the help of community-sourced advocates.

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in Community Posts

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Build Better Products

Leverage your community to gather feedback, source new ideas, and validate your roadmap.

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in Product Discussions

Trusted by 300+ Leading Organizations Worldwide

Building an engaged community requires forethought and focus. Lean on Higher Logic’s expertise and singular focus on community to deliver the outcomes you deserve.

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“From our initial engagement at the RFP stage to our “go live” day, Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers."

Gwyneth Casazza

Senior Manager of Support at Smartsheet

Learn why we’re the best community and forum platform on the market.

With the power of community, Q&As, integrations and more, building meaningful relationships with customers has never been easier.