Resource Topic: Customer Success
Community-Driven Customer Success
How to Build Scaled Customer Success
Customer Success is charged with nurturing the relationship with customers that keeps them around. Use…
The Support Community Handbook: Tips for Creating Your Best Customer Resource
Learn how community can help you scale the customer support experience.
Transformative Change Happens with Community
Higher Logic Vanilla’s Jay Nathan and Change Healthcare’s Aslan Noghre-kar talk about the transformative changes…
An Exploratory Research Study: Customer Experience and Customer Self-Support
We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences…
How to Prevent Ambassador Burnout
Customer Preferences: How Community Can Deliver a Simplified Experience
If your current customer facing solution is fragmented, you can bet your bottom dollar its…
Why Product-Led Growth is a Customer Success Responsibility
Find out why your organization should be implementing a product-led growth strategy, as well as…
How Self-Service Can Drive Down Costs and Improve CX
Best-selling author and customer experience thought leader Blake Morgan has put it all down on…