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Insights on Community Strategy, Customer Success and More

Upcoming Events

April 10-12, 2024

Higher Logic’s Super Forum

Centered around community, Higher Logic's 14th annual Super Forum invites you to ignite the spark that drives high quality engagement, a necessary disruptive transformation or that one little idea that leads to a big change.

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March 14, 2024

ChurnZero’s Customer Success Leadership Workshop

Join your fellow customer success leaders to workshop some of the most fundamental CS leadership challenges. In just half a day, three customer success experts will help you fortify your processes and systematic thinking around onboarding, customer training, and engagement. You’ll gain new perspectives and strategic insights to drive better outcomes—all while building your contacts book with leadership-level networking. Hosted by ChurnZero, Higher Logic Vanilla, Absorb, and GuideCX, RYG Workshop New York City gives you the maximum value for a single day’s commitment in a city near you. Spots are limited, so don’t wait to secure your seat.

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On-Demand Events

60 min

Tags: Community Strategy, Customer Success

Community-Driven Customer Success

Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, unveils her insights into scaling customer success with community at its core.

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55 min

Tags: Community Strategy, Customer Success

Reviving a Community to Support Your Customer Success Team

Building a community is just the start of the journey – maintaining the community takes a committed focus. Sometimes our eye gets off the ball, and well, maybe the community hasn’t been operating at 110%. Shauna McClemens joins ChurnZero to share how she has revived the Higher Logic Vanilla Success Community.

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Tags: Advocacy and Engagement, B2B, Customer Success

How Great CSMs Lead to Revenue Pipeline

Planhat’s Christian Jakenfelds is joining us to explain how customer success professionals can use advocacy or customer marketing programs to contribute to sales effectiveness and revenue generation.

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60 min

Tags: B2B, Community Strategy, Customer Success

Evolving Your Support Community to Become an Enterprise Strategic Asset

Join John Ragsdale to learn how to expand your community use case and develop an enterprise strategic asset.

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