Ticket Deflection Metrics: How to Prove Your Community Saves Money
Every support team faces the same challenge: too many tickets, not enough time. When customers…
Blog Topic: Support Deflection
Should You Measure NPS in a Support Community?
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty….
Create a Frictionless Self-Service Support Experience with Higher Logic Vanilla’s Zendesk Integration
Customers expect nothing short of a seamless support experience, no matter how they reach out….
How Online Communities Improve Customer Support
Customer support communities have been around for years, proving to be a successful strategy for…
Stop Wasting Time on Repeat Support Tickets: Boost Efficiency with Online Community Ticket Deflection
Customers are the backbone of your business; you need customers a lot more than they…
8 Reasons Your Customer Support Improves With an Online Community
95% of consumers say customer service is important to their loyalty. So how do you…