When Customers Become the Teachers: How Bluebeam Scaled Education by Tapping Into Community Knowledge
Creating a flexible product is great, but when every customer uses it differently, it becomes…
Blog Topic: Product Adoption
What Is Product Ideation? Definition, Process, and Best Practices
Ideation is defined as the process involved in generating ideas, including gathering information on ideas…
How to Get Executive Buy-In for Community-Based Customer Success
When you approach your executive suite to secure buy-in for a customer community strategy and…
Boosting Adoption, Retention, and Expansion with a Single Platform
Though many technology organizations may have initially implemented customer communities with customer self-service in mind,…
5 Ways Customer Success Managers Can Improve Product Adoption
In this post, we’re highlighting five strategies customer success managers can use to improve product…