Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
We’ve all heard it: how a business succeeds or fails depends on how customers feel…
Blog Topic: Customer Retention
4 Ways Community Helps Reduce Churn Rate
A top priority for any company that wants to be successful, is having a strategy…
How Community Improves Customer Retention Rates
A high churn rate, or, in other words, a low customer retention rate is a…
Connecting Community Content to Customer Experience and Marketing
All too often, brand communities get developed in a vacuum—as siloed initiatives that bring together…