Is Your Community Losing Members? How to Perform a Churn Analysis
High churn rates can look alarming at first glance. But a well-rounded understanding of who’s…
Blog Topic: Community Strategy
3 Community Strategies to Upgrade Your CX Game
A customer community creates a customer hub where customers can connect with you, connect with…
How to Set Realistic Online Community Growth Expectations
We all want our communities to grow organically, filled with members who actively contribute. Many…
How to Benchmark Your Online Community—Against Itself
It’s natural to want to compare your community’s performance to others in the industry. Many…
Crafting the Narrative: 3 Tips for Articulating the Value of Your Community
Building a sense of community and belonging is at the heart of any successful community…
How to Build a Super Fan Program for Your Community
Super fans are a rare breed. They’re the kind of people who tick all the…
Making the Case for a Customer Community: Why Data Alone Won’t Win Over Your Executives—and What to Focus On Instead
When building a business case for an online community, many people assume that data is…
How to Make the Business Case for an Online Community
You’re confident that an online community is the next step for your goals, department, or…
How to Build an Online Community: A 3-Step Framework
Are you getting ready to build or relaunch an online community? Much of your success…
5 Things You’re Doing to Alienate Your Community Members
We all have quirks that can grate on others—most of us just don’t notice them….