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May 2025
Board
Discover how Board's customer community on Higher Logic Vanilla drove millions in measurable value through ticket deflection and engagement.
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April 2025
Where Should Your Community Live? Weighing Social vs. Owned Platforms
Thinking about launching a customer community? Understand the tradeoffs between social platforms, chat tools, and owned spaces.
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April 2025
We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like
See how Higher Logic Vanilla uses its own community platform to collect, organize, and act on product feedback, resulting in over 120 customer ideas implemented.
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April 2025
What It Takes to Be a Great Community Manager with Izzy Neis
Want a thriving online community? Izzy Neis shares what separates great community managers from the rest, plus the biggest mistakes to avoid.
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March 2025
Customer Advocates Are Everywhere—You Just Have to Know Where to Look
Some of your best advocates are probably hiding in places you’re not even looking. Whether they’re quietly delivering results or haven’t yet had the chance to speak up, here's how to dig a little deeper and find those untapped champions.
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March 2025
How to Measure the ROI of Community Engagement: A Guide
Learn how to measure and prove the ROI of your online community with metrics and tips to connect your community's impact to business outcomes
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March 2025
How the Rules of SEO Are Being Rewritten in 2025
Learn how SEO is shifting in 2025, and what steps community teams can take to stay visible and keep driving organic traffic.
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