Zendesk Integration Overview
Maximize the power of your support community with our Zendesk integration. Enhance your community with AI-powered sentiment analysis, end-user ticket creation, content conversion to Zendesk Knowledge Base articles, two-way communication, and a customizable AI assistant for streamlined support and collaboration.
AI-Powered Sentiment Analysis
Leverage AI powered Sentiment Analysis to automatically escalate posts to Zendesk based on user sentiment! Combine with keywords filtering for even more options.
Cross-Platform Search & Escalation
Let customers ask and answer questions. Enable users to search across your community and your Zendesk knowledge base. Allow the creation of tickets based off a community post.
Two-Way Communication
Let support staff engage with community from where they live – Zendesk! Allow community replies to show within Zendesk for a truly synched experience.
Convert Posts to Zendesk Knowledge Base Articles
A lot of great content comes from community – now you can share that content to Zendesk Knowledge Base articles with the click of a button!
Support communities made better with Zendesk
As a Zendesk customer you clearly care about the customer support experience. Now imagine transforming the entire customer journey, making it easier for users to ask for assistance and for your team to intervene.
More Features
End User Ticket Creation
Sentiment Based Ticket Creation
Vanilla AI Assistant - Suggested Answers
Vanilla-Zendesk SSO
Product tour: Higher Logic Vanilla's Zendesk Integration
Higher Logic Vanilla’s Zendesk integration brings together your online community and customer support channels, streamlining your processes and making sure your customers get the help they need, exactly when they need it.
Support Community Success Stories
Learn How TeamViewer Achieved a 75% Decrease in Time to Answer
TeamViewer's support team was overwhelmed by an overflow of support tickets from their freemium users. With community, they were able to achieve a 75% decrease in time to answer and continue to provide their customers an excellent experience.
Tags: Customer SuccessCustomer SupportProduct Feedback
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Securing a Better Customer Experience for F-Secure with Community
F-Secure was in a position to reshape their investment into community – providing the customer with necessary wins across the customer journey and reviving their customer community.
Tags: Customer SuccessCustomer Support
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