Discover the Power of Community
Increase retention, enable self-service support and develop brand advocates with Higher Logic Vanilla.
Higher Logic Vanilla is the only community platform that is focused on driving outcomes across your entire business. Enable self-service support, drive customer engagement, identify brand advocates, and build products that resonate with our online community software.
23%
support ticket deflection
SecureAuth improved its customer experience and reduced support tickets by building a community for its customers to find the information they need, when they need it.
How We Do It
Higher Logic Vanilla's community platform is purpose-built to help you achieve your community goals. Build the community you envision that's branded to you, fits into your tech stack, and gives you impactful results.
Community Essentials
All the building blocks you need to launch and grow your community.
Branding & Layouts
Style your community to match your brand, without any custom development.
Analytics
Measure engagement trends and the impact community has on your business.
Knowledge Base
Enable a service support experience, with all your help docs in one place.
Integrations & Development
Connect with the tools you use every day to automate workflows and uncover new insights.
From our initial engagement at the RFP stage to our “go live” day, [Higher Logic] Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers.”
Gwyenth Casazza
Senior Manager of Support, SmartSheet
Higher Logic believes that community is more than just the platform you choose. From strategy, to launch, to ongoing support, our team of community experts is here to help.
We provide you with the tools you need to be successful throughout your journey with us:
Planning and Launching - SPAN and CARGO© framework for your community
Ongoing Strategy - Named Customer Success Manager and community expertise
Sharing Best Practices - Higher Logic Vanilla Success Community to collaborate with your peers
Help and Troubleshooting - Dedicated Support team
Higher Logic Vanilla integrates with the applications that you use every day to power your business.
People-first community building
Higher Logic Vanilla is the only vendor dedicated to both community and building a platform that drives outcomes across your entire business.
