Daniel brings over 20 years of experience to Higher Logic in managing post-sale customer activities. Previously, Daniel was at JDA Software, where he served as the SVP of Global Customer Success & Digital Experience, working with over 4,000 customers and managing $550 million in cloud, SaaS, and support revenues. As a member of the executive operating committee, his focus on customer success led to JDA being recognized by the Association of Support Professionals in 2018 as the Best Support Website (mid-size company).
Prior to JDA, Daniel spent over 18 years in a variety of technical support and leadership positions at Deltek, most recently as its VP, Global Support, working with 10,000+ customers. At Deltek, his focus on customer success resulted in a global certification from the Technology Services Industry Association (TSIA), along with best-in-class customer satisfaction and renewal rates. Daniel was a founding member of the TSIA Advisory Board and is a frequent customer user group speaker.
Daniel holds a Bachelor of Science in Business Management from the University of Massachusetts Lowell.