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Community Essentials

All the building blocks you need to launch and grow an online community that is core to your customer experience

A Higher Logic Vanilla online community comes jam packed with all the essential features that you need to build, launch and grow an engaging community that is unique to your brand

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Drive outcomes across your business

Enable self-service support, create an area for product feedback and identify advocates, all within your online community

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Engage with your customers

Give your customers a space to ask questions, share best practices and read news and announcements about your brand

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Drive community initiatives

Build content and programs for your customers that help them engage with your brand and improve their customer experience

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Scale up as you grow

A Higher Logic Vanilla online community is flexible enough to scale and grow with you, as your community grows

Build your ideal community

Create a space that where your customers can connect, and will come back to again and again.

Engage Users with Discussions & Q&A

Discussions and Q&A help your customers connect with one another, share best practices and get answers to their questions

Create a Product Feedback Process

Build products that resonate with your market, by creating a single spot for product feedback within your online community

Reward Community Participation

Gamify your online community to reward members for participation, and identify super users and potential brand advocates

Moderate Community Activity

Higher Logic Vanilla's online community moderation features help community managers save time and automate functions that will help keep your community spam free

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A dedicated space for product feedback allows your customers ideas be heard, and your product team to keep them in the loop

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Higher Logic Vanilla makes it as easy as possible for your community managers to moderate your community, and create an inclusive space.

Learn about our other features

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Style your community to match your brand

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Measure the impact of your community

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Knowledge Base

Centralize help docs and enable self-service support

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Integrations & Development

Integrate with the tools you use everyday