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How to Get Executive Buy-In for Community-Based Customer Success

When you approach your executive suite to secure buy-in for a customer community strategy and tools, make sure you have a clear picture of how community supports customer success and business goals. The value of a customer community stretches well beyond self-service product support and industry networking capabilities. It can become the foundation for an … Continued

Boosting Adoption, Retention, and Expansion with a Single Platform

Though many technology organizations may have initially implemented customer communities with customer self-service in mind, as online communities mature, they offer strategic value outside of technical support. In particular, there are multiple use cases for leveraging communities to accelerate the success of your customers. In this blog we will look at how vibrant, engaged online … Continued

How to Give Your Customer Success Team Superpowers

Is your customer success team burnt out? How about stressed? If the answer is yes, I’m not surprised. With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. Obviously, burnt-out customer success teams digging through disparate data sources and patching … Continued