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How to Get Executive Buy-In for Community-Based Customer Success

When you approach your executive suite to secure buy-in for a customer community strategy and tools, make sure you have a clear picture of how community supports customer success and business goals. The value of a customer community stretches well beyond self-service product support and industry networking capabilities. It can become the foundation for an … Continued

Boosting Adoption, Retention, and Expansion with a Single Platform

Though many technology organizations may have initially implemented customer communities with customer self-service in mind, as online communities mature, they offer strategic value outside of technical support. In particular, there are multiple use cases for leveraging communities to accelerate the success of your customers. In this blog we will look at how vibrant, engaged online … Continued

5 Ways Customer Success Managers Can Improve Product Adoption

In this post, we’re highlighting five strategies customer success managers can use to improve product adoption rates: Incentivize your onboarding Foster an active user community Leverage digital adoption tools Personalize your communication Solicit user feedback 1. Incentivize Your Onboarding You only get one chance to make a first impression. Your onboarding experience is the first … Continued