Build a thriving community that drives engagement, retention, and growth.
Centralize your support and troubleshooting documents and empower your customers’ success.
Track and measure the things that matter to you and your community.
Design your community effortlessly with our drag-and-drop feature.
Build and grow your thriving community with all the building blocks you need – forum, Q&A, gamification, and more.
Increase your customer engagement and satisfaction by providing a place for them to learn and interact with you and others.
Scale your support team and increase productivity by reducing support questions.
Grow your brand and cultivate advocates through community.
Build world-class solutions by deeply listening to and engaging your customers through community.
Building community doesn’t have to be daunting – let’s build it together.
By chiller
When you approach your executive suite to secure buy-in for a customer community strategy and tools, make sure you have a clear picture of how community supports customer success and business goals. The value of a customer community stretches well beyond self-service product support and industry networking capabilities. It can become the foundation for an … Continued
By chiller
Though many technology organizations may have initially implemented customer communities with customer self-service in mind, as online communities mature, they offer strategic value outside of technical support. In particular, there are multiple use cases for leveraging communities to accelerate the success of your customers. In this blog we will look at how vibrant, engaged online … Continued
By chiller
In this post, we’re highlighting five strategies customer success managers can use to improve product adoption rates: Incentivize your onboarding Foster an active user community Leverage digital adoption tools Personalize your communication Solicit user feedback 1. Incentivize Your Onboarding You only get one chance to make a first impression. Your onboarding experience is the first … Continued
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